Frequently Asked Questions

Suppliers such as the airline or hotel would have a specific policy in place to re-accommodate you, should your travel be impacted. These policies may differ from supplier to supplier and may be available for a certain period of time. Policies may include options to change your dates with change fees being waived or may include the option of a minimised cancellation fee. Your dedicated Travel Expert/Support team would be able to assist you with this information. If you have booked directly with a supplier, this information would be made available on their website. It is important to note that if your travel has not yet been impacted and you wish to proceed with a change or cancellation, most suppliers would see this as a voluntary change. This may mean that standard change fees or cancellation penalties would apply.