Frequently Asked Questions

Suppliers such as the airline or hotel would have a specific policy in place to re-accommodate you, should your travel be impacted. These policies may differ from supplier to supplier and may be available for a certain period of time. Policies may include options to change your dates with change fees being waived or may include the option of a minimised cancellation fee. Your dedicated Travel Expert/Support team would be able to assist you with this information. If you have booked directly with a supplier, this information would be made available on their website. It is important to note that if your travel has not yet been impacted and you wish to proceed with a change or cancellation, most suppliers would see this as a voluntary change. This may mean that standard change fees or cancellation penalties would apply.

Whether or not a refund is permitted, would be dependent on the policy made available by a supplier. Your dedicated Travel Expert/Support team would be able to assist you with this information.

Whether or not your travel insurance policy covers you in the event of changes to your travel plan, is dependent on the insurance provider, as well as the cover afforded. We recommend that you review your policy schedule with specific reference to the inclusions. You can also contact your insurance provider to check what you are covered for.

We offer a variety of travel packages including leisure travel, business travel, engagements, honeymoons, family holidays, destination weddings, and more. Each package is tailored to meet the unique needs and preferences of our clients.

Yes, we handle all aspects of flight bookings, including finding the best routes and prices, managing reservations, and providing support for any changes or cancellations.

Yes, we provide comprehensive visa assistance services to ensure you have all the necessary documentation for your travel. Our team will guide you through the process and help you with the required paperwork.

We offer a wide range of accommodation options, from luxury hotels to budget-friendly stays, ensuring that you find the perfect place to stay during your travels.

We recommend reviewing the policy schedule with specific reference to the inclusions. Our team can guide you in selecting the best travel insurance policy that suits your needs, ensuring peace of mind during your journey.