Question 1

I ordered a lamp, when will I get it?"

Accepted Answer

We strive to keep the turnaround time for each order at around 5-10 business days!
 
However, please do not hesitate to contact us should you require expedited service.

Question 2

Do you accept debit cards?

Accepted Answer

Yes! We do accept all Visa and Mastercard debit, credit and cheque cards.

Question 3

My payment got declined, what now?"

Accepted Answer

Do not fret! You can pay us using EFT, SnapScan or cash.
 
Here's our bank details:
 
Standard Bank 
Current Account 
Acc: 10-08-181-668-3 
Branch: 051001 
Reference: Last Name, Initials 
Please send Proof of Payment to: lightftworld@gmail.com

Question 4

Do you accept SnapScan as payment method?

Accepted Answer

Yes! We are listed as a merchant at SnapScan, follow this link to pay via snapscan.

Question 5

The bulb of my lamp broke, where can I get a new one?"

Accepted Answer

Please have a look at our replacement bulbs here at the link: https://www.lightftworld.com/product-page/replacement-globes

Question 6

I designed my own lamp, but I don't have the time or skills to make it. Can you help? "

Accepted Answer

Yes! We greatly welcome any requests like this. We will first have to see the design to generate a quote.
 
Should you choose to accept it, we do require that you make a full payment before we can start with your design.

Question 7

Help! I need a last minute gift for a friend.

Accepted Answer

Sure! Contact us via email or phone and we will do our best to help you out!

Frequently Asked

Frequently asked questions

I ordered a lamp, when will I get it?"

Do you accept debit cards?

My payment got declined, what now?"

Do you accept SnapScan as payment method?

The bulb of my lamp broke, where can I get a new one?"

I designed my own lamp, but I don't have the time or skills to make it. Can you help? "

Help! I need a last minute gift for a friend.

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Frequently Asked

Frequently asked questions

I ordered a lamp, when will I get it?"

Do you accept debit cards?

My payment got declined, what now?"

Do you accept SnapScan as payment method?

The bulb of my lamp broke, where can I get a new one?"

I designed my own lamp, but I don't have the time or skills to make it. Can you help? "

Help! I need a last minute gift for a friend.

SIGN UP newsletter and promotions

MADE WITH ❤ IN STELLENBOSCH

back to top

SIGN UP
newsletter and promotions