Store Policies
Customer Care
At House of Scott, our commitment to outstanding customer service is as strong as our dedication to crafting exceptional jewellery. We are here to help you with any inquiries or concerns you may have.
Payment Methods
- Credit / Debit Cards
- EFT's
- Offline Payments
Shipping Policy
At House of Scott, we aim to ensure that your purchase reaches you in a timely manner and in perfect condition. Below are the details of our shipping policy:
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Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
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Shipping Method
We ship all orders via a reliable courier service from our base in Johannesburg. Once your order is shipped, we will provide you with a tracking number so you can follow your package's journey.
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Shipping Time
Shipping typically takes 3-5 business days. Please note that this is an estimate and actual delivery times may vary.
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Shipping Rates
Shipping costs will be calculated at checkout based on your location. Please ensure your shipping address is correct to avoid delays or additional costs.
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International Shipping
We are able to provide international shipping. International orders may be subject to customs duties, taxes, and fees not included in our pricing.
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Contact Us
If you have any questions about your order or our shipping policy, please contact us at admin@outofoffice.online. We're here to help!
Returns
At House of Scott, we stand behind the quality of our products. However, if you are not completely satisfied with your purchase, you may return it according to the following conditions:
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Conditions of Return
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Sale Condition: Returned items must be in their original sale condition - unworn, unused, and accompanied by all original packaging and labels.
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Non-Returnable Items: For health and safety reasons, earrings, body piercing products, and hair accessories cannot be returned upon a change of mind. Gift Cards or Coupon Discount Codes are also non-returnable.
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Shipping Costs: Please note that shipping costs from online purchases are non-refundable.
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Personal Details: You may be asked to provide personal details for returns or exchanges for verification purposes. We assure you that this information will be used strictly for this purpose and will be treated in accordance with our Privacy Policy.
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Faulty Returns
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We take pride in the quality and craftsmanship of our jewellery. However, if you believe an item you have purchased is faulty, we are here to help. Please contact via our contact form. Our team will guide you through the process of returning the item and, if the fault is confirmed, we will offer a suitable form of redress such as repair, replacement, or refund.